Login - Troubleshooting - Forgot password

 This guide is for all types of users who may have forgotten their accounts passwords.

• Navigate to the Portal and click Forgot password
• Carefully enter your Username from the invitation email then click Reset password

The username can also be retrieved from the portal by another admin user

Note : usernames and passwords are case sensitive

• Confirmation that a reset email has been sent will display - Click Back to login

In your email: Click the link 

• Set your new password, by typing it into the Password and Confirm Password field
  Do not share this password with anyone
  Click Save then Go to login

• Login with your username and new password - Note : usernames and passwords are both case sensitive.

• The portal dashboard screen will now display

Remember to keep your new password secure! 😊

If you need any further assistance please contact your Biosite Portal or Organisation Admin.

Please raise a support ticket via support@biositesystems.com, the Support button within your portal or help button within the Support Hub, if you have any further issues with your password. 

This is one of Biosite Systems FAQ's What do I do if I forget my password?